An Error Occurred During Activation Try Again When Attempting to Write Data to Handle
Troubleshoot Activation Bug
Configure Time Zone
When installing Katalon Studio on your machine, make certain yous accept configured the date and fourth dimension of the machine based on the local time zone.
Time differences might affect the validation of licenses on the Katalon Server.
Troubleshoot Common Issues
Tips
- To find the exceptions and errors you encountered, use Ctrl+F.
- If yous cannot observe the exceptions or mistake bulletin you encountered, you lot can leave a comment below for further support.
Here is the list of common bug when activating Katalon Studio and/or starting Katalon TestOps, followed by possible solutions:
Cannot connect to Katalon TestOps server. Delight bank check your Internet connection and try once more (1).
Double-cheque your Cyberspace connection get-go.
If y'all still come across this error after double-checking, supplant the auto-filled Server URL with https://testops.katalon.io.
Cannot connect to Katalon TestOps server. Please check your Cyberspace connection and try again (2).
This error message ways that the awarding has failed to communicate with Katalon Server for activation.
Check your Cyberspace connection and try again.
If you're behind a Proxy Server, before activating Katalon Studio, you need to configure the Authentication Proxy settings. At the lesser of the Activation dialog box, click Configure Authentication Proxy. See: Configure Proxy for Authentication.
CAPTCHA required
CAPTCHA is required when yous enter incorrect passwords multiple times.
Log into Katalon TestOps using that account and enter the captcha.
You can at present activate Katalon Studio.
License Quota exceeded
This exception means that the number of licenses in utilize exceeds the total number of licenses bachelor to your Organization.
This may cause session termination.
To ensure business continuity, we recommend you subscribe to more licenses.
Automobile Quota exceeded
If the number of machines on which you're using Katalon Studio exceeds the number of licenses that you purchased, you lot have 2 options:
- Subscribe to more than licenses to cover more machines and execution sessions. Run across Upgrade Subscriptions.
- Remove the machines. Run across Revoke and transfer a license.
Network Security errors
For Enterprise users with a individual network, you might encounter a state of affairs where you fail to execute test scripts, integrate Katalon Studio, and/or admission Katalon TestOps, due to network security errors.
Contact your IT team to whitelist the post-obit domains:
- store.katalon.com
- update.katalon.com
- analytics.katalon.com
- testops.katalon.io
- admin.katalon.com
- katalon-test.s3-accelerate.amazonaws.com (used for uploading reports to Katalon TestOps)
IP Addresses errors
Y'all might encounter a problem with Katalon TestOps network configurations if you are integrating with an On-Premises development system such every bit Jira Server or Azure DevOps Server.
Contact your Information technology team to whitelist the following IP addresses:
-
52.45.203.41
-
52.203.34.201
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35.172.81.v
This account has been blocked.
This error message indicates that your Katalon account has been registered just not still verified.
Follow these steps to unblock your Katalon account:
-
Sign in Katalon website.
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Become to My Account.
-
Click Verify Now and follow the instructions.
Later on verifying your business relationship, open Katalon Studio and reactivate information technology.
If activation notwithstanding fails, wait for another five minutes and try once again.
Your trial has expired. Please subscribe to proceed using Katalon Runtime Engine.
A valid business email or personal electronic mail is eligible for a thirty-24-hour interval trial of Katalon Studio Enterprise (KSE) and Katalon Runtime Engine (KRE). The trial license is a user-based license for KSE and a floating license for KRE.
When your trial menses expires, you must subscribe to each product to go along using it.
Currently, the free license for Katalon Runtime Engine is not available.
If your Enterprise has purchased Katalon licenses but you are not able to utilise them, check if you have permissions to use the licenses. See Grant Katalon Licenses.
See likewise:
- Session Termination Causes
Feedback
- Edit this folio
- Request docs changes
Source: https://docs.katalon.com/katalon-studio/docs/troubleshoot-activation-problems.html
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